Terms and Conditions of Service
EJD Talent Solutions (Pty) Ltd | Master Version 2.0
Supersedes the version dated 7 August 2025

These Terms and Conditions ("Terms") govern all services provided by EJD Talent Solutions (Pty)
Ltd ("EJD", "we", "us", "our") to any client ("Client", "you", "your") in connection with recruitment,
sourcing, and placement services. By engaging our services, you acknowledge that you have read,
understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do
not engage our services.

1. Company Information

Company name: EJD Talent Solutions (Pty) Ltd
Registration Number: 2025/587968/07
Registered Address: 1st Floor, Bel Air Shopping Centre, Bellairs Drive, North Riding, Johannesburg,
2169, South Africa
Email: hello@ejdtalentsolutions.com | Phone: +27 (0)82 456 8555
Website: www.ejdtalentsolutions.com
Business Hours: Monday to Friday, 08:00 to 17:00 SAST

2. Definitions

In these Terms, unless the context requires otherwise:

2.1 "Introduction" means the presentation or transmission of a candidate's details (including a CV,
profile, or reference) to the Client by EJD, by any medium, whether or not the Client has seen the
candidate before.

2.2 "Placement" means the engagement or employment of an Introduced candidate by or on
behalf of the Client (whether permanent, fixed-term, contract, part-time, freelance, or remote),
including any re-engagement within the Candidate Ownership Period.

2.3 "Seniority Level" means the classification of a role as Entry Level, Mid Level, or Senior/
Executive Level, as confirmed in the accepted quotation or signed Service Agreement for that
role, having regard to the role's responsibilities, required experience, and salary band.

2.4 "Confirmed Start Date" means the date on which a placed candidate commences
employment with the Client, as confirmed in writing by the Client.

2.5 "Candidate Ownership Period" means the period of 12 months from the date of Introduction
of a candidate, as described in clause 5.

2.6 "Service Agreement" means a signed agreement between EJD and the Client governing
specific recruitment services, which takes precedence over these Terms as set out in clause 15.

3. Scope of Services

EJD Talent Solutions provides professional recruitment and talent acquisition services, including
but not limited to:
• Talent sourcing and headhunting
• Shortlisting and screening of candidates
• CV submissions
• Interview coordination
• Remote and on-site candidate placements
• Industry-agnostic recruitment support

We serve clients both locally and internationally, across all levels of employment. Specific
services, roles, and fees are detailed in individual Service Agreements or accepted quotations.

4. Fees and Payment Terms

4.1 Flat fee per placement. EJD charges a fixed flat fee per placement, determined by the
Seniority Level of the role, as set out in the accepted quotation or signed Service Agreement.
Fees are not calculated as a percentage of the candidate's salary.

4.2 Payment trigger. 100% of the placement fee is due upon the candidate's Confirmed Start
Date. The placement fee is payable in full, regardless of whether the candidate was the first choice or was selected from multiple submissions.

4.3 Payment window. Invoices must be settled within 7 (seven) calendar days of the candidate's
Confirmed Start Date. All bank charges and collection costs are for the Client's account.

4.4 Late payment. Late payment may result in suspension of services until the account is settled, and interest may be charged on overdue accounts at a rate of 2% per month.

4.5 VAT. All fees are quoted and payable exclusive of VAT, which is levied at the applicable
statutory rate where required.

5. Exclusivity and Candidate Ownership

5.1 No exclusivity. Unless otherwise agreed in writing, EJD Talent Solutions does not operate on an exclusive basis. Clients may engage multiple recruitment agencies for the same position. Payment is due to the agency that successfully places the candidate, regardless of other agencies involved.

5.2 Candidate ownership and re-engagement. All candidates introduced by EJD are considered our intellectual property for a period of 12 (twelve) months from the date of Introduction. If the Client engages an Introduced candidate within this Candidate Ownership Period, directly or indirectly, and however the candidate was re-contacted or re-engaged, full placement fees are due. Clients must notify EJD immediately if they intend to hire a previously introduced candidate.

6. Replacement Guarantee

6.1 Tiered guarantee.

If a placed candidate leaves or is terminated within the applicable
guarantee period of the role's tier below, EJD may offer one free replacement (terms and conditions apply). No refunds will be issued.

Seniority Level Guarantee period (from the Confirmed Start Date):

• Entry Level 30 days
• Mid Level 60 days
• Senior / Executive Level 90 days

6.2 Confirmation of tier. The applicable tier for a specific role is confirmed in the accepted
quotation or the signed Service Agreement for that role.

6.3 Exclusions. The guarantee does not apply in cases of retrenchment, restructuring, or role
changes; dismissal for misconduct; misrepresentation by the Client; a toxic work environment; a breach of applicable employment law by the Client; or non-payment of invoices.

6.4 Remedy. The remedy under the guarantee is limited to one replacement candidate per
placement. No refunds will be issued.

7. Client Obligations

• Provide accurate and complete job specifications and requirements
• Respond to candidate submissions within agreed timeframes
• Conduct interviews and assessments in a professional and timely manner
• Provide feedback on candidates within 5 business days of interview completion
• Notify EJD Talent Solutions immediately of any changes to job requirements
• Comply with all applicable employment laws and regulations
• Maintain confidentiality of candidate information
• Inform EJD immediately upon hiring a referred candidate
• Not circumvent EJD to hire referred candidates independently

8. Non-Circumvention

The Client may not circumvent EJD by directly engaging, or facilitating the engagement by a third party (including related entities) of, a candidate introduced by EJD outside the recruitment process. Any such action will result in the full placement fee becoming immediately payable.

9. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Candidate personal and professional information
• Client business information and requirements
• Salary and compensation details
• Commercial terms, pricing models, and any proprietary or sensitive information shared during the engagement.

This confidentiality obligation survives termination of the service agreement.

10. Data Protection (POPIA)

10.1 EJD is committed to complying with the Protection of Personal Information Act 4 of 2013
("POPIA") in South Africa. All candidate and client data will be processed, stored, and protected in
accordance with POPIA and our Privacy Policy, Cookie Policy, and PAIA/POPIA Manual (available on
our website).

10.2 Where the Client receives candidate personal information from EJD, the Client processes
that information as a responsible party under POPIA, only for the purpose of assessing and
recruiting the relevant candidate. The Client must apply appropriate security safeguards, must
not transfer the information onward without EJD's or the candidate's written consent, and must notify EJD of any actual or suspected security compromise affecting candidate information within 24 hours of becoming aware of it.

10.3 EJD's Information Officer is Brandon Esterhuizen, who can be contacted at
hello@ejdtalentsolutions.com or legal@ejdtalentsolutions.com. Data subjects may exercise their
rights under POPIA as set out in the Privacy Policy and PAIA/POPIA Manual.

11. Limitation of Liability

11.1 EJD Talent Solutions shall not be liable for:

• Any losses, damages, or costs incurred by the Client due to a candidate's actions, negligence, misconduct, or failure to meet expectations
• Delays in delivery or sourcing due to factors beyond our control
• Any indirect or consequential damages.
• Any consequences arising from a client's breach of employment laws or regulations.

11.2 We make no guarantees regarding candidate performance, longevity, or culture fit beyond our
vetting process.

11.3 Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or gross negligence. Subject to this clause

11.3, EJD's total aggregate liability to the Client arising out of or in connection with any placement is limited to the placement fee for that placement.

12. Termination

Either party may terminate the service agreement with 30 (thirty) days written notice. Upon
termination:

• All outstanding fees become immediately due and payable
• Confidentiality obligations remain in effect
• Any ongoing recruitment processes will be completed or transferred as agreed
• Guarantee periods for existing placements remain valid

13. Force Majeure

We shall not be held liable for delays or non-performance due to events outside our control, including but not limited to: natural disasters, government restrictions, internet outages, third- party service failures, and interruptions to electricity supply (including load shedding).

14. Notices

Notices under these Terms must be in writing and delivered by hand, prepaid registered post, or
email to the addresses set out in clause 1 (for EJD) or to the Client's registered business address or email address used during the engagement. A notice is regarded as received on delivery (hand delivery), five business days after posting (registered post), or on the business day after
transmission (email, where no delivery failure notification is received).

15. Order of Precedence

In the event of any conflict between documents, the following order of precedence applies: first, a signed Service Agreement between EJD and the Client; second, these Terms and Conditions; third, the accepted Quotation; and fourth, any other correspondence. A signed Service Agreement
prevails over these Terms with regard to the guarantee tiers and fees applicable to the roles it covers.

16. Severability and Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force. Failure by either party to enforce any right or provision does not constitute a waiver of that right or provision.

17. Variation

We may update these Terms from time to time. The most current version will always be available on our website or upon request. No variation of these Terms applies unless made in writing and, where the Terms govern a signed Service Agreement, agreed in writing between the parties.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the South African courts. We encourage resolution of disputes through mediation before pursuing legal action.

19. Acceptance and Contact

By using our services, paying an invoice, or engaging with EJD Talent Solutions, you confirm that you have read, understood, and agree to these Terms and Conditions. For questions about these Terms and Conditions or to discuss specific requirements, please contact us:

Email: hello@ejdtalentsolutions.com | Phone: +27 (0)82 456 8555
Address: 1st Floor, Bel Air Shopping Centre, Bellairs Drive, North Riding, Johannesburg, 2169,
South Africa
Business Hours: Monday to Friday, 08:00 to 17:00 SAST

EJD Talent Solutions | Terms and Conditions of Service | Master Version 2.0 | Effective 8 October 2026